We offer operational services for the use of the website in your contact center, as well as implementation and operational services for the CX platforms KARTE and KARTE RightSupport.
How to successfully utilize your website without an in-house web expertise
How to utilize FAQs and self-service tools and reduce the number of inquiries.
want to improve the rate of new customer acquisition on the Web by leveraging customers’ feedback.
We assist you in formulating policies on necessary website measures and activities for your contact center by utilizing general-purpose access analysis tools.
We identify end users' intent on the website utilizing general-purpose access analysis tools or CX platforms, and find solutions for customer's higher self-resolving ratio and improved CX on the website.
We have improved bottlenecks in the sales funnel on the website utilizing the CX platform. We also offer design and operation of chat customer service using chatbots and our unique sales methods.
Identify the Issues
We detect end users' intent on the website utilizing general-purpose access analysis tools or CX platforms， and find solutions for customer's higher self-resolving ratio and improved CX on the website.
Analysis and Assessment of Current Performance
We identify ongoing issues on website and operation utilizing access analysis tool.
Developing Solution
We analyze ongoing issues， make proposals for necessary measures， and have discussions for the best solution to be implemented.
Implementation
We implement the CX platforms， internal knowledge consulting， and some other various measures in response to each issue.
Operation
By setting short， medium and long term goals and milestones， we conduct PDCA Operation to solve issues by utilizing CX platforms or other methods.
We make suggestions on kind of measures that likely to be necessary depending on your purpose and issues. Also， both partial and comprehensive outsourcing is available. Please feel free to contact us.
A CX platform is a tool that enables you to visualize and analyze customer behavior on a website， and take action， such as providing web-based customer service tailored to customer needs. We mainly use or provide KARTE provided by Plaid.
Some tools， that we have not operated before， might be difficult to utilieze. Please feel free to contact us for the detail.
We have services such as simple diagnosis that is available on a less budget. We will make suggestions depending on your budget. Please free free to contact us.
We will give you proposals on chatbot and its implementation， tuning， and operation. We also have manned live chat customer service utilizing our unique sales method.
