Quality and Information Security

BELLSYSTEM24 is one of the first in the CRO industry to obtain ISO 9001 certification in 2001. For the coverage of the certification, please visit “Related pages.”The QMS based on ISO9001 certification covers all outsourced operations of the pharmaceutical business related services at Division 7 of Operational Headquarters 1, as well as their associated operations.

Quality policy related to the pharmaceutical business related services

Quality policy related to the pharmaceutical business related services

Quality and information security initiatives

Recognizing that our daily work is an important and socially responsible role involving people's lives and health,we provide support for the development of pharmaceuticals and medical devices as well as a variety of other services related to medicine,medical care,and health. All the more because of this,reliability is the most sought after quality of the services we provide. To achieve this,we established a quality management system in accordance with the concept of ISO9001,the international standard for quality management systems,and obtained ISO9001 certification in 2001,as a pioneer in the CRO industry. Since then,we have continuously pursued reliability for about 20 years,and have built up a track record of achievements. Considering the importance of the information we handle,we thoroughly implement information security management and personal information protection under the Information Security Policy and Personal Information Protection Policy,and have been certified under ISO 27001. We are dedicated to continuous review and improvement with the goal of providing our customers with reliable and appropriate quality at all times.

Related pages

IS 581337/ISO 27001:
The provision of CRM and BPO solution service
The provision of CRO service
The system design/development and system operation/maintenance associated with CRM and BPO
solution service and CRO service
The adoption of communicators and labor management

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FS 735176/ISO 9001:
Provision of pharmaceutical business-related services: central registration,emergency contact reception,allocation-related work and medical information services,at the Bunkyo,Saitama,Osaka No. 2,and Fukuoka No. 4 solution centers.

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Considering the importance of the information we handle,we thoroughly implement information security management and personal information protection under the Information Security Policy and Personal Information Protection Policy.

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