Our advanced VOC analysis and cutting-edge IT grasp clients' insights and move customer's heart. We realize improvements that directly lead to business contributions.
Analyzes dialogue voice and emotion analysis data from multiple perspectives. Grasps customer trends and needs to visualize true potential issues.
Leverage cutting-edge IT solutions to grasp customer emotions and needs. Increase customers' buying motivation by providing personalized service.
Links customer needs/trend analysis with business issues. Achieves improvements that lead to business growth with the derived optimal action plan.
We achieve improvements that contribute to the business by combining VOC data analysis, cutting-edge IT, and operational expertise.
We achieved an increase of more than 200% in sales appointment acquisition rate and more than 300 contracts by nurturing high performers based on analysis.
We can provide a light model that can be implemented in as little as three weeks, and a basic model that provides the selection of the most appropriate tool and analysis by dedicated staff upon request.
Operational design
We assign dedicated staff， interview stakeholders， finalize data definitions and design usage process， and select/implement solutions.
Start operation
We support solution establishment， tune the system and maintain DB， build a visualization dashboard， and fomulate issue hypothesis.
Improvement initiatives
We analyze data trends and identify issues， design issue improvement tools， and track improvement progress.
