Voice Recognition Solutions supports solving basic assignments of contact centers such as enhancement of real-time management, improvement of productivity, and advancement of quality control by accumulating and reusing text converted interactions with end users. It also helps to achieve operational standardization by making full use of our methods of consultation, such as support for agent, reduction of ACW(After Call Work), optimization of escalation procedure, as well as tuning of dictionaries to improve voice recognition rate.

Automatic Summarization Solutions make it possible to instantly categorize and summarize the content of interactions with end users by matching them with already predicted templates generated by Text Mining Solution systems that can reduce ACW and standardize transfer flow to subsequent processes.

Automatic FAQs Solutions automatically display appropriate FAQs by associating summarized content of interaction extracted from Text Mining Solution systems and already predicted FAQs, that achieve display optimization, quick and accurate responses, improvement of sales efficiency, and customer satisfaction improvement, by utilizing anticipational FAQs in response to topic transitions, talk flow recommendation functions, and managed FAQ list function.

We offer multiple analyses of accumulated customer feedback and formulate operational refinement for improvement of productivity, advancement of quality control, consolidation of FAQ and utilization of Customer Feedback, by utilizing accumulated data for clients with voice recognition system, or data generated from response history, free comments on customer surveys, and bulk texts created by batch processing voice recognition service.

We analyze call data accumulated in contact centers with Analysis of inquiry content generated by system tools and detailed and methodological context scrutiny handled by specialized consultants to formulate comprehensive measures for channel optimization and call reduction.