We make work-from-home contact centers more approachable and stress-free with three factors: [Maintaining productivity in the same environment as a collective center], [Complete security], and [Implementation track record of over 3,000 seats in Japan and OP expertise].
Introduction video of [BELL@HOME work-from-home contact center solutions]
We achieve the same level of productivity， flexibility， and quality optimization as existing centers， utilizing BellCloud®， the largest cloud voice platform in Japan， and the latest IT technologies.
Equipped with peeping and spoofing detection functions. Information leaks can be prevented by using system devices that are configured to prohibit data storage and external output， and by applying external access control.
Existing centers are partially or fully home-based at 37 locations nationwide. The target area for recruitment is all over Japan， utilizing human resources wherever they live. Our abundant management expertise enables stable operations.
Booths are decentralized by work-from-home. Operations can be maintained even in the event of an emergency.
Work-from-home also reduces the cost of rent, fixtures, and consumables in existing centers.
Our statistics shows number of applications is 2.5 times larger than those of the existing centers. The increased number of applicants contribute to the stability of the overall quality of the center.
Define inquiry requirements
We define requirements suitable for work-from-home.
Order date
Conclusion of Contract
Prepare infrastructure
Arrangement for internet connection and computers.
Assign personnel
Hire new employees.
Training
Provide training and OJT.
Cutover
Start operations.
We have introduced about 300 seats.
There was a case where we were disturbed by external noise， such as that of animals， which was improved by using a noise canceller.
For many of our operations， the criteria are membership in our company， a certain number of years of service， and achievement of the most recent personal KPI.
By pre-registering the face， communicators are authenticated as they take their seats. If a face other than the registered one is detected， the screen blacks out and an alert email with an image of the unregistered face is sent to the supervisor， and he/she confirms the incident with the communicator in question.
