Inbound

Inquiries

Our expertise cultivated over 40 years of diverse experience lives in our design and contact center management based on a wide range of center missions, including customer support and technical support, regardless of industry. We achieve high CX satisfaction through continuous improvement with our hands-on approach.

Do you have any issues like this?

Issue1

Standardized call support quality
Issue2

Agent management and recruiting
Issue3

Expansion of existing center

Service overview

Our service varies from general customer support to technical support requiring advanced knowledge, answering clients wide range of needs.

POINT1 Customer support

Our highly skilled agents respond to all kinds of inquiries: registrations, orders, repairs, and returns.

POINT2 Technical Support

We organize the advanced knowledge and skills that each center should have, whether it is technical support or help desk, and achieve a high resolution rate based on efficient training and staffing.

POINT3 Other Inbound Services

Our experiences range over all kinds of industries: manufacturing, IT, finance, and government as well as new businesses. Please feel free to contact us even if your industry or business category is not listed here.

Flow of use

Examine various requirements

Thoroughly review the issues the client company wants to solve and the requirements necessary to solve them， and then propose a business design.
Site design and tool coordination

Propose the best location to solve the issue and， in some cases， the implementation of system tools.
Operational design

Propose operational designs that meet the requirements to solve the issues.
Education & training and start of operation

Provide total support from communicator training to actual operation according to the designed business operation.
Effectiveness verification and refinement

Verify whether the operational results are as expected， and perform operational maintenance as necessary.

FAQs about solutions and services

How long does it take to start the operation?

It depends on the scale and difficulty of the operation， but in most cases， it takes about three months.
Does it require a special system or technology?

We may use special systems depending on the operation. We can arrange for CRM and other systems if you need.
How much does it cost?

It depends on the scale， difficulty， and scope of the operation. Please feel free to contact us first.
Can you provide details including past case studies?

Similar services are also available depending on the nature of the operation. Please feel free to contact us first.