We offer structure building of scenarios and contents for smooth interaction with end users by exploiting our expertise of scriptualized talks on Chatbot and Voicebot in contact center.
Generate scenarios for smooth interactions with end users
Analysis of scenarios and contents optimization
Alignment of solutions on omnichannels
We implement Chatbot to support self-solution of end users with detailed design of its optimized scenarios and contents for smooth interaction with end users toward problem solving, based on present data analysis and discussions from perspectives to process contents, and data.
Same as Chatbot, the option of Voicebot on our BellCloud+® facilitating end users'self-solution has the function of self-generation of its scenarios and contents to deal with completion of response on Voicebot, identity verification, and routing toward appropriate skills.
We offer an outline design of the scenario and contents for the implementation of Chatbot, facilitating end users' self-solution, by identifying the scope of Chatbot and under comprehensive analysis of contact center operations and inquiries, and allocate appropriate response methods related to QA, Chatbot, Voicebot, or manned response based on the analysis of call reasons text data extracted from voice recognition system.
We design comprehensive scenarios and contents based on the detailed analysis of Voicebot interaction data in the scope of process, contents, and data, to deal with completion of response on Voicebot, identity verification, and routing toward appropriate skills for smooth interaction with end users toward problem solving.
