POINT1 Speedy Center Launch
We deliver to set up reception centers in minimum 5 business days from the order，and about 2 business days for formulating operation manuals after consultation.
Product Recall / BCP
We set up reception desks for product recalls and emergencies in a short period of time.
Service overview
POINT2 High Degree of Medical and Pharmaceutical Expertise
We assign MR experienced agents and qualified medical and pharmaceutical specialists to centers' supervisor and trainer to achieve call handling with a high degree of expertise，and to reduce clients' burden and number of escalations through incoming call content analyses and regular FAQ updates.
We set up reception desks for product recalls and emergencies in a short period of time and respond to unforeseen emergency inquiries between clients and patients (end users).
POINT3 Flexible Structures
The operational period of our service varies from 5 business days at minimum to over a half years，and we also support monthly contracts in case of an uncertain end date.
FAQs about solutions and services
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Quality and information security initiatives
Our pharmaceutical-related business has established a quality management system based on the concept of ISO 9001，the international standard for quality management systems，and was one of the first in the CRO industry to obtain ISO 9001 certification in 2001. Even after obtaining certification，we have continued to pursue “reliability” for more than 20 years，and we have a proven track record of success. In addition，considering the importance of the information we handle，we also thoroughly implement information security management and personal information protection under our information security policy and personal information protection policy，and have obtained ISO 27001 certification. We are committed to continuous review and improvement in order to provide reliable and appropriate quality at all times. See here (https://solution.bell.co.jp/en/solution/medical/Information) for details.
Related case studies
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Sawai Pharmaceutical Co., Ltd.
Building full trust in services towards implementation to operations based on expertise in the medical industry.
