POINT1 Visualizing the Quality of Call Handling
Our quality assessments for both individual agents and overall contact centers clarify quality trends that contribute to effective improvement of call handling.
Quality Assessment of Call Handling in Contact Center (medical)
We offer proposals for achieving quality improvements by quantifying the quality of call handling following a specific assessment index of medical and Pharmaceutical contact centers.
Service overview
Our trained pharmacists and experienced specialists of evaluation conduct quality assessment of call handling in clients' contact centers.
POINT2 Assessment Index of Medical and Pharmaceutical Contact Center
We offer our original industry-specific index for quality assessment based on our expertise as a leading company in medical and Pharmaceutical contact centers.
POINT3 Quantity Assessment using Evaluation Tools
We quantitatively measure call handling of each agent with evaluation tools to visualize the qualities for clarification of assignments or goals and for prospect of their quality improvement.
FAQs about solutions and services
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Quality and information security initiatives
Our pharmaceutical-related business has established a quality management system based on the concept of ISO 9001，the international standard for quality management systems，and was one of the first in the CRO industry to obtain ISO 9001 certification in 2001. Even after obtaining certification，we have continued to pursue “reliability” for more than 20 years，and we have a proven track record of success. In addition，considering the importance of the information we handle，we also thoroughly implement information security management and personal information protection under our information security policy and personal information protection policy，and have obtained ISO 27001 certification. We are committed to continuous review and improvement in order to provide reliable and appropriate quality at all times. See here (https://solution.bell.co.jp/en/solution/medical/Information) for details.
Related case studies
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Sawai Pharmaceutical Co., Ltd.
Building full trust in services towards implementation to operations based on expertise in the medical industry.
