POINT1 Exceptional Experiences
We notify clients rapidly by getting important information from medical institutions reliably with our culminating expertise of 24/7 support since 1989.
Emergency Reception
Our emergency reception is open 24-hours to receive information from medical institutions regarding safety incidents occurred during clinical trials.
Service overview
Our emergency reception is open to receive information from medical institutions regarding safety incidents occurred during clinical trials. The support for emergency code breaking with your code entrusted to us is also available.
POINT2 Well-Prepared Structures
Our service is available to set up operations 24/7，including clients' outside business hours (nights and holidays).
POINT3 Flexible Structures
We offer to set up either specific centers for each or a common center for multiple clinical trials.
FAQs about solutions and services
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Quality and information security initiatives
Our pharmaceutical-related business has established a quality management system based on the concept of ISO 9001，the international standard for quality management systems，and was one of the first in the CRO industry to obtain ISO 9001 certification in 2001. Even after obtaining certification，we have continued to pursue “reliability” for more than 20 years，and we have a proven track record of success. In addition，considering the importance of the information we handle，we also thoroughly implement information security management and personal information protection under our information security policy and personal information protection policy，and have obtained ISO 27001 certification. We are committed to continuous review and improvement in order to provide reliable and appropriate quality at all times. See here (https://solution.bell.co.jp/en/solution/medical/Information) for details.
Related case studies
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Sawai Pharmaceutical Co., Ltd.
Building full trust in services towards implementation to operations based on expertise in the medical industry.
