Consulting on the Use of Generative AI
(GenAI Co-Creation Lab.)
We provide comprehensive support from when you are considering using generative AI specialized for contact centers to creating case studies. This is a user company participation generative AI use program. The program enables case studies to be shared among the participating companies with the aim of building hybrid contact centers that combine generative AI and humans.
We have extensive knowledge of contact centers. Accordingly, BELLSYSTEM24 will serve as a hub to work on realizing new contact centers by visualizing the issues of user companies. We will do this work together with the best partner companies such as technology companies (generative AI development), system integrator companies (system development) and data marketing companies.
Are you facing issues like these?
-
Issue1
We don't know how to use generative AI in our contact centers
-
Issue2
We are clear on what we want to verify, but we don't know how to proceed
-
Issue3
We are considering developing services using generative AI, but we can't find partner companies
Program overview
The GenAI Co-Creation Lab. offers a step-up partnership plan catering to the user company's stage of consideration and their individual needs.
We formulate the optimal project according to the current usage stage and goals of user companies. This way of doing things allows us to gradually solve the issues of introducing generative AI in contact centers that would be difficult for one company to do alone.
Furthermore, in addition to study sessions and workshops to share information on demonstration experiments which use real data and to look at global advanced cases, we will also promote initiatives with a view to developing new collaborative services using generative AI in the medium- to long-term.
FAQs
-
How is your program different from other initiatives using generative AI?
We do not take the product orientation approach. Instead，we offer a partnership program. This program allows user companies to work with our partner companies to visualize their issues and then reform their contact centers.
We can provide comprehensive support from information provision to service development catering to the user company's stage of consideration and their individual needs. For example，we hold study sessions and workshops to share information on demonstration experiments which use real data and to look at global advanced cases.
We form the optimal team for each user company's issues based on the results of previous demonstration experiments and extensive knowledge on various industries in the verification stage. It is possible to carry out verification using actual dialogue log data of contact centers.
-
What is the cost of participating?
There is no admission free. First，please feel free to contact us. -
Are there any conditions or restrictions on entry?
Any company applying to the following，regardless of their type of business or industry，is eligible to participate in this program:
- Uses contact centers as a customer contact point
- Endorses the purpose of the GenAI Co-Creation Lab.
- Hopes to use generative AI to improve the efficiency of their contact centers and to revitalize their marketing
-
Please tell us about the role of partner companies.
Our partner companies as of the end of May 2024 and each of their roles are as below.
- BELLSYSTEM24: Overall program progression，consulting，project planning and co-creation management based on contact center management knowledge
- CTC: System development，solution provision
- Microsoft Japan，Google Cloud and AWS: Technical support，license provision，global information and case study sharing
- THINKER and Vext: Data marketing field support，natural language processing support
-
Please tell us how we can apply.
If your company is interested or considering participating in this program，please contact us using the inquiries form on this site. One of our representatives will contact you to ask about your current issues and center environment.
GenAI Co-Creation Lab.