POINT1 Live Chat Support
Various user inquiries, including technical support.
Issue1
Interaction with customers 24 hours a day
Text Communication (E-mail, LINE, Live Chat)
As the need for non face-to-face communication increases we have full rage of text communication support services, such as e-mail, live chat, and LINE in addition to conventional voice support
Do you have any issues like this?
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Issue2
More customer touchpoints to improve satisfaction and engagement
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Issue3
Customer service for the hearing impairment
Service overview
From the plan-building of customer support introduction via live chat to sales operation and effectiveness verification, we provide total support for the series of processes.
POINT2 Sales Promotion via Live Chat
Provide various information to site visitors, such as products or services introduction, response to requests for information materials, and pre-purchase consultation services.
POINT3 Live Chat Concierge
Provide information and counseling to the site visitors who are wondering, as well as campaign introduction and various support.
Flow of use
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Examine various requirements
Thoroughly review the issues the client company wants to solve and the requirements necessary to solve them， and then propose a business design.
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Site design and tool coordination
Propose the best location to solve the issue and， in some cases， the implementation of system tools.
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Operational design
Propose operational designs that meet the requirements to solve the issues.
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Education & training and start of operation
Provide total support from communicator training to actual operation according to the designed business operation.
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Effectiveness verification and refinement
Verify whether the operational results are as expected， and perform operational maintenance as necessary.
FAQs about solutions and services
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How long does it take to start the operation?
It depends on the scale and difficulty of the operation， but in most cases， it takes about three months. -
Does it require a special system or technology?
Special systems may be used depending on the operation. We can also arrange for CRM and other systems.
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How much does it cost?
It depends on the scale， difficulty， and scope of the operation. Please feel free to contact us first. -
Want to know details including past case studies
Similar services are also available depending on the nature of the operation. Please feel free to contact us first.