The Ministry of Health, Labor and Welfare recommends that each municipality establish a comprehensive community care system by 2025. Meanwhile, in medical practice, since around 2019, they have been asking “How should we proceed with multidisciplinary collaboration?”.
""At around that time, we also began to consider support for community health care, and as part of our information collection efforts, we attended a seminar held by BELLSYSTEM24,” said Mr. Kakinoki.

At the seminar, “MedicalCare STATION (MCS),” a private social networking service for medical and nursing professionals, was introduced as a tool for multidisciplinary collaboration. It can be easily accessed even from smartphones or similar devices and is free of charge to users. The number of users had already grown to about 150,000 at the time, and it was recommended by the Medical Association as a “tool for multidisciplinary collaboration.”

"BELLSYSTEM24 has a specialized pharmaceutical organization and a wealth of knowledge about medical care and pharmaceuticals. They understand the importance of the topics we choose to discuss without going into detail, collect the necessary data, and summarize it in a way that is both clear and easy to understand. We appreciate being able to leave the bulk of the operations to them, so we can focus on selecting the topics. I think the fact that we are able to distribute information every week without fail is thanks to the operational support that is nearly as if they can read our minds,” said Mr. Kagami.
“It’s not just about operations. They proactively make suggestions for improvement, and I feel that they are sincerely working on the ‘Sawai Medical Channel’,” continued Mr. Kakinoki. One example he gave was planning and holding seminars on the use of MCS. With the aim of increasing the number of registrants, a doctor who spoke at the event introduced how to use it. Mr. Kakinoki commented appreciatively that “showing how doctors use MCS and the scenes where they actually use it for information management and communication with patients made it easier to imagine what MCS is all about, I think. In fact, the number of registrants increased considerably immediately after that.” He also feels that the seminar has helped to raise awareness of MCS and the “Sawai Medical Channel” within the company. Mr. Shimazaki also said, “We already had prepared materials for internal use, but I think seeing videos of MRs actually using the system has deepened the understanding of MRs within the company. MRs, who are consulted by doctors about ‘how to implement comprehensive community medical care and multidisciplinary collaboration?’ now have the option of proposing MCS, which I think is a big step forward.”