SKY Perfect Customer-relations Corporation

The social media-driven real time support strategies for CX improvement and corporate image enhancement

ALL NIPPON AIRWAYS TRADING CO., LTD.

Improvement of Rate and Quality in Response by Establishing a Bi-Company "High Level of Collaboration"

At Home Co.Ltd.

Overall Organizational Optimization and Productivity Improvement by BPO of Real Estate Information Website Operations

Bosch Corporation

Formulate Marketing Plans under BPO to Enforce Marketing Skills and Productivity

Wacom Co., Ltd.

Establishment of the Support Center to Fulfill Customers' True Intentions

The Federation of Japanese Consumer Cooperatives

Quickly responds to COVID-19 mutual aid claims by implementing AI voicebot cloud service "ekubot ® VoiceLITE."

Chugoku Electric Power Transmission & Distribution Co.

Maximization of the Result of BPO with Manualization for Consolidating Personalized Operations

Japanese Consumers' Co-operative Union.

Deployment and Utilization of Speech Recognition Tool to reduce Man-hour and Maintain Response Quality

HANASAKU LIFE INSURANCE Co., Ltd.

Stable expansion of contact centers, including home-office, in a short period of time by implementing the cloud-based next-generation contact center system BellCloud+

Premier Anti-Aging Co.,Ltd.

Implementation of Contact Center with Work-From-Home for Maintaining Stable Operation under Disasters, COVID-19 Pandemic, and Other Emergencies.

ASKUL Corporation

Establish a hybrid operation between home and center! This page is about enabling business continuity even in the event of a natural disaster or pandemic.

DAIWA HOUSE INDUSTRY CO., LTD.

The establishment of a high-quality operation under the BCP system with quality control across all centers.

Suginami Ward Office

Visualization of issues through BPR and demonstration experiments, and contributing to the promotion of digitization.

Adobe Inc.

Improve the retention rate and customer satisfaction through engagement measures and global-standard professional team operations!

BUFFALO INC.

Correct response rate of 90%! Encourages customers in self-solving with a natural language processing AI search engine.